Service POS Operations - Flipbook - Page 140
If the account number on the WIP is different to the account number where the
selected line was originally invoiced, the Invoice status will not set to 8C9, but a warning
box is displayed. This will advise that the wrong account is on the WIP and shows
what the account number should be.
The account should then be changed and the line selected again.
This should be repeated until all the lines that are to be included on the partial credit
note have been selected.
STEP 3
If the tills option is being utilised, and the refund is coming from the till, this must first
be recorded before producing the credit. This is done by clicking on the 8Action9 button
to open the action page.
The above screenshot shows the lower section, where the first line of the payment grid
should be selected. This will open the payment box where details of the refund can be
recorded. (Remember – the value should be entered as a negative)
STEP 4
Once the refund has been recorded (if necessary), click on the 8Partial9 button ….
Partial Credit Note
05.009.02.L1 – srew 08/08
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