CRM Phase 3 - Flipbook - Page 91
STEP
PROCESS
STEP 1
Within the campaign select the Main tab:
Change the Campaign type to E – Email or S – SMS
Note: The Letter tab heading will change to Email or SMS:
STEP 2
Type in the text as required.
E-Mail messages allow up to 2000 characters per message.
SMS messages allow up to 200 characters per message due to the limitations on
mobile telephones and the length of message they can accept. However, if a mobile
telephone cannot receive text messages of this length the message will be cut into
several shorter messages which will be received in order.
STEP 3
Build the selection of the enquiry as required. Refer to process 02.030.05 L2 Basic
Selection or process 02.030.09 L2 Advanced Selection.
STEP 4
To test the campaign before sending, select File from the toolbar followed by Print
menu and select Test Email or SMS:
Campaigns – Email and SMS
02.030.12.L3 9304E
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