CRM Phase 3 - Flipbook - Page 40
Ignored
Customers
Click on the
Ignored
Customers tab
Review the CRM
record?
All ignored customers based
on the selection processed
are displayed
YES
Double click to
view the CRM
customer record
NO
Right click on the
required record
and select Add to
active list
YES
Add the record to the
customers list to include in the
mailshot?
NO
The final list is all excluded
customer records for this
mailshot
Campaigns – Ignored Customers
02.030.07.L3 9304E
Page 40 of 108
