CRM Phase 2 - Flipbook - Page 83
Overdue Contact
Report
18. Introduction
The Overdue contact report will search the contact history file and identify all contacts that have not been satisfied
for each executive within the designated time period. This report should be run at least on a weekly basis.
This report must be printed in condensed mode. Refer to process 02.003.08 L1 Changing the Printer.
Overdue contacts can also be displayed electronically within My desktop under Todays performance refer to
document 02.013.07 L1 Using Today9s Performance.
The process of running the overdue contact report can also be added to a system option called Timed operations
where the report will automatically be produced on a specified day/time and printer.
Overdue Contact Report
02.003.10 L1 9304E
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