CRM Phase 2 - Flipbook - Page 61
Recording a
Complaint
12. Introduction
The complaint produced within Autoline works in a similar way to contacts, allowing the recording of an initial
complaint followed by contact chains to satisfy or lead on from the original complaint. By using the specific icon to
record the complaint the system determines that a complaint has been made and not just a normal contact.
Therefore, providing specific analysis of different complaints and the outcome.
If a contact sheet is to be printed then the complaint is highlighted on the sheet by:
**THIS IS A COMPLAINT FOLLOW-UP**
If an additional scanner and software has been purchased by the dealership then the facility to scan in and keep a
copy of a complaint letter or document on the contact history is made available.
Recording a Complaint
02.003.11 L1 9304E
Page 61 of 205
