CRM Phase 2 - Flipbook - Page 53
Terminating a
Contact
10. Introduction
If a contact not longer requires a follow-up it can be terminated.
This can be used for situations where a prospect is no longer valid, a complaint contact that has now been
resolved and where an incorrect outstanding contact can be completed.
It is important to understand that leaving a customer record without any live follow-ups has a potential to be lost
within database. Having a continuous contact plan for a customer is recommended.
Terminating a Contact
02.003.04 L1 9304E
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