CRM Phase 2 - Flipbook - Page 46
STEP
PROCESS
STEP 5
If there are any other previously entered contacts which relate to this chain that are
outstanding for the same department then a window will appear displaying these
unsatisfied contacts.
STEP 6
If the contact being entered does not follow-up a contact this is displayed in the
window then click on Cancel and carry on filling in the original contact. These contacts
will be left unsatisfied.
If the contact being entered does follow-up a contact displayed in the window then
select it by highlighting
