CRM Phase 2 - Flipbook - Page 43
Creating an Additional
Contact (New Contact Chain)
8. Introduction
When a previous outstanding contact exists within a customer record and another is required that does not follow
on from the existing contact a new chain must be created. This would mean that the existing contact would not
be automatically satisfied when using this method.
For example, when an existing customer comes into the dealership that has an outstanding contact due to expire
in 12 months time.
Creating an Additional Contact Code
02.003.02 B.L1 9304E
Page 43 of 205
