CRM Phase 2 - Flipbook - Page 188
Creating a Contact Type
Group Code
39. Introduction
A contact type group can created in order that contact codes can be allocated to the particular group. This allows
for analysis and also to help split the list of available contact codes down when creating contact history.
There are three types of contact group codes that can be used Normal, Complaint and CSI.
3
Creating a Contact Type Group Code
02.012.03.L1 9304E
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