CRM Phase 2 - Flipbook - Page 143
STEP
STEP 5
PROCESS
Complete Survey
Select the department, location and the contact code for this survey
Selection
Department
Location
Contact Code
STEP 6
Description
Department field allows one or more
departments to be selected for which the
survey can be used
Location field allows one or more to be
selected. If the survey is available for all
locations then select (All Locations)
Select the contact code that is relevant
to this survey from the drop down list.
Only CSI contact codes can be used
For information on creating contact
codes refer to process 02.012.04 L1
Creating Contact code
Click on OK
CSI Survey Keying in the results
02.011.01.L1 9304E
Page 143 of 205
