CRM Phase 2 - Flipbook - Page 137
STEP 5
If the Lickert or Multiple choice options are selected an additional field will be opened.
Type in the number of available options
Click on Next
STEP 6
Click on Next
Selection
Question
Description
The Text for the question to be asked.
Allows up to 99 Characters
The importance of the question for This
CSI
Weight
Choice
The statements available for the
customer to choose
Note:
When entering the weighting for the question you consider the total number
of questions in the survey. The total of the weightings for all the questions
should add up too 100. The weighting entered should be considered as a %.
For example a survey with 5 questions each question could have an equal
weighting of 20 however, if one question has a weighting of 40 the total
weighting available for the other four questions should add up to no more
than 60.
Setting up CSI survey
02.010.01.L1 9304E
Page 137 of 205
