CRM Phase 1 - Flipbook - Page 43
Audit Control and
Record Information
8. Introduction
Database auditing keeps a track of changes made to CRM records. Any alteration made to a record is displayed
within the audit file. The information provided allows access to view the change which has been made within a
specific field, what the content of the field was, and then what it had been amended to, and more importantly, who
changed it!
Record information provides basic details of which user created the CRM record, when it was created and when
the record was last edited.
Audit Control and Record Information
02.013.10.L1 9304E
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